Refund policy

Last Updated: [June 13, 2026]

At Kartivo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, the item must:

Be returned within [5 DAYS] of delivery.

Be unused and in its original condition.

Be returned with original packaging, tags, manuals, and accessories (if applicable).

Not show signs of misuse, damage, or alteration by the customer.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. Return Timeframe

Customers must submit a return request within [2 DAYS] of receiving their order.

To initiate a return, please contact us at:

Email: kartivo.store.ag@gmail.com

Please include:

Order Number

Product Name

Reason for Return

Photos or videos (if applicable)

3. Refund Process

Once your returned item is received and inspected:

We will notify you regarding approval or rejection of your refund.

If approved, your refund will be processed to the original payment method.

Refunds are typically completed within 7-10 Days after approval.

Please note that banks, payment gateways, and card providers may require additional processing time before the funds appear in your account.

4. Exchange Policy

We offer exchanges for eligible items in the following situations:

Damaged products

Defective products

Incorrect products received

Exchange requests must be submitted within [5 DAYS] of delivery.

Product availability may affect exchange processing times.

If a replacement product is unavailable, a refund or store credit may be offered.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Provide clear photographs or videos showing the issue.

Include your order number and contact details.

After verification, we may provide:

A replacement product

A full refund

Store credit (where applicable)

Failure to report damaged items within the specified timeframe may affect eligibility for resolution.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

Used or damaged products caused by customer misuse

Products without original packaging

Personalized or customized items

Gift cards

Clearance or final-sale items

Hygiene-sensitive products once opened (where applicable)

Additional product-specific restrictions may be noted on individual product pages.

7. Return Shipping Costs

If the Return Is Due To:

Our Error

(Incorrect, defective, or damaged product)

Kartivo will cover the return shipping costs whenever applicable.

Customer Preference

(Change of mind, incorrect order selection, etc.)

The customer may be responsible for return shipping charges.

Original shipping charges are generally non-refundable unless required by applicable law.

8. Cancellations

Orders may be cancelled before shipment by contacting our support team.

Once an order has been shipped, cancellation may no longer be possible, and the order may instead be subject to our return process.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your bank account again.

Contact your card issuer or payment provider.

Contact your bank for additional processing information.

If you have completed these steps and still have not received your refund, please contact us.

10. Fraud Prevention

Kartivo reserves the right to:

Refuse returns that appear fraudulent.

Request additional verification.

Limit or deny returns from accounts with excessive return activity.

These measures help ensure a fair experience for all customers.

11. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact us:

Website: www.Kartivo.store