Shipping policy
Last Updated: [June 13, 2026]
Thank you for shopping with Kartivo. We are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below for information regarding order processing, shipping times, tracking, and delivery.
1. Order Processing Time
All orders are processed within 1-3 after payment confirmation.
Orders are generally processed during business days, excluding weekends and public holidays.
Please note:
Orders placed after business hours may be processed on the next business day.
During peak seasons, sales events, or holidays, processing times may be longer than usual.
2. Shipping Methods
We work with trusted courier and logistics partners to deliver orders safely and efficiently.
Available shipping methods may include:
Standard Shipping
Express Shipping (if available)
Cash on Delivery (COD) (if available)
Available shipping options will be displayed during checkout.
3. Delivery Timeframes
Estimated delivery times vary depending on your location and the shipping method selected.
Domestic Shipping (India)
Metro Cities: [3-5 BUSINESS DAYS]
Tier 2 & Tier 3 Cities: [5-7 BUSINESS DAYS]
Remote Locations: [5-7 BUSINESS DAYS]
Please note that delivery times are estimates and may vary due to factors outside our control.
4. Shipping Costs
Shipping charges are calculated based on factors such as:
Delivery location
Product weight and dimensions
Selected shipping method
Shipping Rates
Standard Shipping: 0
Express Shipping: 0
Free Shipping on Orders Above: ₹499** (if applicable)**
Shipping charges will be displayed at checkout before payment is completed.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email or SMS containing:
Tracking Number
Courier Partner Details
Tracking Link
Customers can use the tracking information provided to monitor shipment progress.
If you do not receive tracking information within 2** days after placing your order, please contact us.**
6. Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occur due to:
Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Customs or regulatory issues
High order volumes
Kartivo is not liable for delays caused by circumstances beyond our reasonable control.
We appreciate your patience and understanding in such situations.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address, phone number, or other shipping information is provided:
Delivery may be delayed.
Additional shipping charges may apply.
Orders may be returned to us.
Kartivo is not responsible for delivery failures resulting from incorrect customer information.
8. Lost, Damaged, or Missing Packages
If your package arrives damaged or appears to be missing:
Contact us within 2 days of delivery.
Provide your order number and supporting photographs (if applicable).
Our support team will investigate the issue and assist with an appropriate resolution.
Resolution options may include:
Replacement shipment
Refund (if eligible)
Store credit
9. International Shipping
Currently, Kartivo ships only within India.
We do not offer international shipping at this time.
10. Order Status and Support
If you have questions regarding your shipment, delivery status, or shipping policy, please contact us.
Contact Information
Website: www.Kartivo.store
Email: kartivo.store.ag@gmail.com
Customer Support Hours: 24/7
We are committed to helping customers receive their orders as smoothly and efficiently as possible.
